Need help? Email [email protected] and we'll get back to you within 1–2 business days.
How do I cancel my Creator Membership? Open the iOS Settings app, tap your name, then Subscriptions, then GlossKit, and tap Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid the next charge.
How do I restore a purchase on a new device? In GlossKit, go to Profile and tap Restore purchases, signed in with the same Apple ID you bought with.
How do I get a refund? Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.
How do I delete my account? In GlossKit, go to Profile and tap Delete account. This permanently deletes your account and profile. It does not cancel an App Store subscription, so cancel that in Settings too.
How do I report or block someone? Open the profile, campaign, or message thread, tap the ••• menu, and choose Report or Block. We review reports within 24 hours.
A brand hasn't paid me. What can I do? Brands pay creators directly. Message the brand in your GlossKit inbox first. If that doesn't resolve it, email us with the campaign name and we'll look into it.